First Watch focuses on serving customers, but felt they weren't spreading their “You First” culture to their candidates. They wanted to implement automation, but previous attempts had been unsuccessful and clunky.
First Watch turned to a conversational AI assistant, Olivia, to automatically screen and schedule qualified candidates. She’s improved the candidate experience, extending the “You First” culture to anyone that reaches out.
96%
Interview acceptance rate.
91%
Interviews scheduled on the same day of application.
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