FAQs
Clients can visit our Support Center for product support.
Who is Paradox?
Launched in 2016, Paradox is the conversational recruiting platform that automates up to 99% of the hiring process with next-gen ATS, CRM, and Career Site solutions through mobile apply, automated screening, instant scheduling, and onboarding. Serving clients like McDonald's, Amazon, Nestle, and GeneralMotors, Paradox saves recruiters and hiring managers hours every day while delivering the world’s best, most frictionless candidate experience.
Where is Paradox located?
Paradox is headquartered in Scottsdale, Arizona, and has additional office locations in Chicago, Illinois, and Baltimore, Maryland; Tel Aviv, Israel; and Da Nang and Ho Chi Minh, Vietnam. We also have team members in the UK, Singapore, and Australia — and we're growing by the day!
What is conversational AI and how does it differ from a recruiting chatbot?
It’s common for “conversational AI” and “chatbot” to be used interchangeably, however we think about them differently. At a basic level, chatbots are transactional — offering a single-turn response to something it's been programmed to answer. When those chatbots are pushed beyond what they've been specifically programmed for, the experience breaks — often leading to a frustrating interaction for candidates. Conversational AI, on the other hand, is better equipped to understand the nuance of someone's intent — reading between the lines of their message using Natural Language Processing (NLP). We believe this creates an enhanced, more personal experience that feels more human, and it allows companies to better deliver on each candidate's unique needs, no matter which language they speak or platform they engage with (SMS, Whatsapp, web chat, etc.).
How does conversational software improve the hiring process?
For candidates, Paradox helps leading employers build a white glove conversational experience, at scale. Our conversational software allows candidates to engage in real time interactions using natural language via text message to apply, get screened, scheduled, and ultimately hired and onboarded. For recruiters, our conversational software can automate everything from the initial candidate screen, to any kind of interview (multi-person, multi-location, across different time zones, etc.), and more. Automating those process can save hours each week for each person, enabling recruiters and managers spend more time connecting and building relationships with qualified talent.
I need help managing Paradox software; where can I get support?
Paradox clients can visit our Help Center.
How often do you push updates? Where can I find information on new products?
To receive updates on the latest Paradox news and products, please sign up to receive our newsletter here! You can also follow us on LinkedIn, Twitter, Facebook, and G2.
Which languages do you support?
Our conversational AI can answer candidate questions in more than 100 languages and Paradox's back-end system can be translated to more than 30 languages for users.
Can I manage Paradox software from my phone?
Yes, our software is built to be mobile first to best serve candidates as well as managers. To view or download our mobile app, visit your mobile app store (Note: must be a current Paradox client to use the mobile app.)
Do you offer custom solutions?
Paradox is passionate about serving clients and designing solutions that fit their unique needs. Please visit this page to connect with our team.
Are you GDPR and/or CCPA compliant?
Paradox supports clients around the world. As you can imagine, Paradox and each Paradox client may be subject to a number of independent requirements under various privacy laws. Paradox maintains a comprehensive, written information security program to manage Paradox’s compliance with its obligations under data privacy laws, including the GDPR and the CCPA. Additionally, the Paradox solution is equipped with security features and functionality that enable each client to manage its own independent efforts to comply with data privacy laws, including the GDPR and the CCPA.
Do you sell personal or candidate data?
No. Paradox may only process client data as required to provide the services in accordance with the client’s instructions and the agreement.
What security certifications do you have?
Paradox complies with SOC 2 Type II standards, is ISO 27001 certified and is EU-U.S. and Swiss-U.S. Privacy Shield certified. Please visit our security page for more information.
How can I partner/integrate with Paradox?
Paradox is always looking for new, innovative partners! Please contact alliances@paradox.ai to learn more about how to become a partner.
Who does Paradox integrate with?
Paradox integrates with dozens of category leaders in HCM, ATS, CRM, and many more technology organizations. We're also a proud graduate of the SAP.io Foundry, are an SAP Endorsed App, and are proud to call Workday Ventures as one of our investors. Visit our integrations page for our full list of current partners and integrations.
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