Lowering candidate response time from 10 hours to 10 minutes.

JCI's recruiters had found themselves jumping between systems and manually recording candidate responses. The segmented process prevented a smooth journey, putting stress on the recruiters to create more touchpoints.

JCI implemented Emma, an AI assistant that integrates on top of Workday. She elevates the candidate experience through a simple text conversation, while automating administrative tasks to ease recruiter workload.

• JCI has lowered candidate response time from 10 hours to 10 minutes.
• JCI has seen nearly 100% candidate satisfaction since implementing Emma.