Improving interview scheduled rate to 89% with AI automation.

DFCU's team wants to create meaningful relationships with candidates, but that often resulted in them doing too much low-value work, like coordinating interview times over the phone.

DFCU implemented a conversational AI assistant, Olivia, to automatically handle candidate screening and Q&A, as well as scheduling all qualified candidates for interviews — all over the ease of a text conversation.

• DFCU’s recruiters, no longer burdened with playing phone tag, saved hundreds of hours.
• Due to the convenience of communicating over mobile devices, candidate ghosting has decreased tremendously.