Candidates were previously going through a long, complicated application process. The result was a bad experience that dragged on, leading to many candidates dropping off entirely and searching for new opportunities.
Meritage distilled the candidate experience down to only the essentials, made it mobile-first to meet talent where they are, and utilized a conversational AI assistant named Olivia across 340 Wendy’s franchise locations.
91%
of candidates complete the chat application via Olivia
2 day
average time to interview.
Videos Featuring Wendy’s