How McDonald’s turned a challenging labor market into its competitive advantage.

McDonald’s restaurant managers, atop all of their other responsibilities, were tasked with handling the recruiting process. What followed was a clunky, slow experience that frustrated candidates and burdened managers with administrative work.

McDonald’s and Paradox teamed up to launch McHire, a one-of-its-kind hiring platform that used conversational AI to automate the hiring process. Now, an AI assistant, Olivia, handles all the administrative work, while managers can spend more time managing their locations.

• The time from application to interview scheduled was cut down from three days to three minutes.
• McDonald’s restaurants saw 2X the amount of applications, with a 99%+ candidate satisfaction rate.
• McDonald’s saw a reduction in time to hire from 21 days to under 3.